RACHEL WATTS
P R O F E S S S I O N A L W R I T I N G · F A C I L I TA T I O N
Work Experience
Chick-fil-A, Inc.
TDP Trainer /
August 2022-Present
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Facilitate content across 9 Learning Programs impacting Chick-fil-A internal staff, Operators, and restaurant professionals
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Train and consult as Subject Matter Expert on restaurant operations, procedures, and business practices
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Research, develop, and deliver curriculum and programs catered to various audiences
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Receive and implement feedback from training programs to iterate and improve program impact
New Operator Training Learning Design /
September 2024-Present
Professional
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Teaching
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Facilitation
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Project Organization & Execution
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Copyediting
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Technical Writing
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Research
Technical
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Microsoft Suite
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Smartsheet
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Canva
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Mailchimp
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Wix
Skills
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Design curriculum and Facilitator Guides alongside Learning Designer to ensure effective delivery
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Audit and consult on Facilitator Guides to best serve program goals
New Operator Training Liaison /
November 2023-Present
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Equip Talent Development Program participants with the information & resources to train new Chick-fil-A Operators on restaurant-focused content as part of the Fundamentals learning program
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Coach new TDP in-field on how to train effectively, cater content to their audience, and apply feedback
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Work with the Program Team to coordinate in-field logistics for up to 18 trainers and up to 28 Operators
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Represent restaurant perspective to the Program Team through a redesign, consulting with the Learning Designer on accuracy and feasibility of new content and training methods
Lifeshape Communications /
April 2024-September 2024
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Completed a full audit of constituent-facing communications, providing recommendations for clarifications, rewrites, and updates to re-align with Lifeshape’s vision
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Worked with Lifeshape’s Communications Manager on projects including: an updated brand messaging system and content rewrites on Lifeshape’s website
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Developed presentations, wrote staff communications, and collaborated on strategy
New Staff Onboarding Partner /
December 2022-November 2023
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Researched and developed expertise on topics across the business to facilitate to over 500 New Staff
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Owned communications between Operators and onboarding team for new staff’s in-restaurant experience
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Developed ongoing Operator communications strategy and created systems and resources for future communications
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Coordinated with Operators and Operator consultants to double Operator host restaurants for the in-restaurant experience, from 17 to 34
International Restaurant Design Communications / June 2023-September 2023
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Developed executive-level presentation and 1-page program summary to increase awareness around the purpose and work of the International Restaurant Design Team, for internal and external stakeholders
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Collaborated with the International Restaurant Design team to create a strategy to increase internal awareness around their program
Chick-fil-A at the Outlet Shoppes at Atlanta
Director of Organizational Growth / October 2021-August 2022
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Led the roll-out of Chick-fil-A Delivery, an entirely new area of the business. Collaboratively planned, hired, trained, and marketed the service channel
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Worked with the leadership team to achieve goals in productivity, sales, and profit
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Identified gaps in processes, found solutions to gaps, and implemented and communicated solutions effectively
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Developed a communications strategy for leaders and Team Members
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Communicated with guests to resolve issues in order fulfillment and service with care and efficiency
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Designed a systematic and organic process for developing aspiring leaders